At SBV, we value our clients and strive to provide exceptional services across the board. To ensure our team can effectively manage their schedules and continue offering the best service, we have implemented a 24-hour cancellation policy. If you need to cancel or reschedule your cleaning appointment, we ask that you notify us at least 24 hours in advance. This allows us to adjust our schedules and avoid unnecessary disruptions to our staff. Please note: If a cancellation is made with less than 24 hours’ notice, a full cancellation fee will apply. This fee is equal to the price of your regular visit, as late cancellations impact our cleaners' ability to plan their workday. We understand that life can be unpredictable, and plans can change. However, our team dedicates their time and resources to your scheduled appointments, and we ask for your understanding and cooperation in respecting this policy to support our staff and ensure smooth operations. Thank you for your understanding and for choosing SBV. We appreciate you all so much!